Masters in Plumbing

At K.O.S. Elite Services, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you use our website, services, and communication channels, including SMS/text messaging.

We collect information in the following ways:

• Personal Information: Name, phone number, email address, and mailing address when you fill out forms or schedule service.
   
• Automatically Collected Data: IP address, browser type, device information, and usage data collected through cookies and analytics tools.
   
• Communication Data: Information related to any communication you have with us, including emails, phone calls, and text messages.
   

We may use the information we collect to:

• Provide and schedule plumbing services
   
• Communicate with you about your appointments, estimates, or invoices
   
• Respond to customer service inquiries
   
• Improve our website and customer experience
   
• Send important updates, promotions, and offers (only with your consent)
   

By providing your phone number, you consent to receive SMS/text messages from K.O.S. Elite Services related to:

• Appointment confirmations and reminders
   
• Service updates or technician ETA notifications
   
• Invoices, receipts, and review requests
   
• Promotional messages and offers (if opted in)
   

Message frequency may vary. Standard message and data rates may apply.
You can opt out at any time by replying STOP to any message. To get help, reply HELP or contact us directly.

We do not sell your personal information. We may share your information with:

• Trusted third-party service providers (e.g., payment processors, CRM systems) who help us operate our business
   
• Law enforcement or legal obligations if required by law
   

You have the right to:

• Request access to or correction of your personal data
   
• Withdraw consent to marketing communications
   
• Request deletion of your information (as allowed by law)
   

To make a request, contact us at info@koselite.com

We may update this Privacy Policy periodically. Updates will be posted on this page with the revised date.

If you have questions about this Privacy Policy, SMS communications, or your data, contact:

K.O.S. Elite Services
Email: info@koselite.com
Phone: (754) 269-6733

Revised: 4/2025